Return Policy

How do I return an item?

If for some reason you are not happy with your purchase, you may return unworn merchandise with all tags attached, within 30 days of purchase for merchandise credit.

  • Please include the original receipt and packing slip.
  • Due to health and safety concerns some items may not be eligible for return (see below for details).
  • Items must be packaged to protect their shape, and we suggest insured mail, so that you have a tracking number.
  • Shipping fees are non-refundable, and are the sender's responsibility.
  • Please allow 2-3 weeks for us to receive and process your return.

Note: If free shipping is utilized, then $5 will be deducted from your refund amount to cover original shipping, handling and restocking costs.

If I want to exchange the item, will I receive free shipping?

If you received free shipping on your original purchase you will not be entitled to free shipping on an exchange. You will be charged the standard USPS postal rate.

What if my order is wrong or the merchandise is defective?

Fleur’t Intimates Inc. strives for quality service, and we inspect all orders before they are shipped. In the event that a mistake is made or the merchandise is defective, please notify us immediately. We will reimburse you for the standard cost of returning the item(s) to us, and we will not charge you for the shipping costs of the replacement merchandise. Defects must be identified within 30 days and manufacturer's warranty is usually voided if care instructions were not properly followed.

Are there limitations to your return policy?

Any item that is On Sale or Clearance is considered a final sale and not returnable.

For obvious reasons, intimate garments containing a crotch cannot be returned.

What else do I need to know?

  • When you receive merchandise, we ask that you not wear perfume or deodorant when trying on your purchase as scents or marks can be left, which will make the item non-returnable.
  • Please DO NOT REMOVE ANY TAGS OR PACKAGING until you are sure you want to keep your purchase.
  • Any item that does appear worn or smells of smoke can not be returned, and we reserve the right to refuse these returns.
  • If we receive returned merchandise that does not meet our return policy terms, we will not issue a refund or replacement. Such returns will not be returned to you.